Support
Questions
Orders & delivery
Do I need a consultation before ordering?
Certain compounded formulas are available only following consultation and where clinically appropriate. Supplements and skincare may be ordered without one.
How quickly will my order arrive?
Considered Delivery includes Standard Delivery (3–5 business days, complimentary) and Priority Courier (1–2 business days). Estimates begin after an order has been processed.
Can I subscribe?
Each order is placed as a single purchase from the shop.
How do returns work?
All sales are final once an order is placed, except where required by applicable law. If an order arrives damaged, defective, or incorrect, write to contact@amatilife.com or the concierge with your order number and photographs when you can.
Membership
Do I need an account to order?
No. You can check out as a guest. Signed in, your orders are recorded on your account page.
How do I become a member?
Create an account. There is no separate application and no waiting period.
Ambassadors
How do I become an ambassador?
Everyone at AMATI is a member first. Signed in, choose the link you will share on the ambassador programme page. It becomes your referral link and cannot be changed once claimed.
How is a referral credited?
An order placed after arriving through an ambassador's link is credited to that ambassador, including an order placed at guest checkout. The first ambassador link you arrive through is remembered on this device; if you then create an account, that introduction is recorded on it and your orders as a member are credited to the same ambassador.
What does an ambassador earn?
Every rate and rule is published in the compensation plan at amatilife.com/ambassador/plan. AMATI does not promise, project or imply income.
Still unanswered? Speak with the concierge.
